Service Cloud
Manage cases more efficiently
Service Cloud’s workspace combines case management, AI-powered Service Rep Assistant, and automated workflows to help agents resolve customer issues swiftly and in line with company policies.
Omnichannel optimization
Deliver seamless support across all channels - email, chat, phone, self-service - with intelligent Omni-Channel Routing that assigns cases to the right agents based on skills, availability, and workload.
AI-driven productivity and cost reduction
Agentforce enables autonomous AI agents and generative AI-driven replies that reduce costs, speed up response times, and enhance customer satisfaction by assisting both customers and human agentsCASE STUDy
Salesforce Service, Streamlining Legal Tech Support
With Salesforce Service Cloud and Marketing Cloud Account Engagement, WebTMS now centrally manages all customer support and marketing interactions. They implemented automated case routing and personalized lead nurturing journeys to streamline service delivery and maximize trial conversions.
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What to know about Salesforce Service Cloud
Core Features
Service rep assistant
Uses AI to create step-by-step action plans for agents, based on case data, engagement history, and knowledge content - boosting onboarding and compliance.
Service console
A central agent workspace that uses AI and automation for recommendations, case wrap-ups, and operational insights - all speeding up case resolution.
Omni-channel routing
Automatically directs inquiries from any channel to the most appropriate agent or queue, improving efficiency and reducing resolution times.
Generative AI-powered service replies
Enables real-time AI-generated responses across channels like SMS or WhatsApp, based on conversation context and knowledge base data. Agents can send them instantly or review and edit first.
AI-powered article recommendations
Suggests relevant knowledge articles based on similar past cases, enabling agents to quickly attach or send these directly without manual searching.
Incident detection & response
Provides tools to detect operational incidents proactively and manage them within the Service Cloud for coordinated case and incident handling.Frequently asked questions
Here are some common questions you ask us regarding Salesforce Sales Cloud.
Service Cloud includes routing, case-age monitoring, escalation rules and alerting so you can proactively manage SLAs and escalate unfinished cases automatically.
Yes, Service Cloud supports customer-facing portals, knowledge-bases and chatbots which let customers answer common questions themselves, easing agent demand.
Because it’s built on the Salesforce platform, Service Cloud gives agents access to unified customer records, history and case data from across Sales, Marketing and Service for richer context and faster resolution.
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Want to see how Salesforce can help your team? We’ll listen and find the best solution for you.
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Sales Cloud
Salesforce Sales Cloud boosts sales productivity and revenue with Al-driven insights and automation.
Empower your team to close deals faster and build lasting customer relationships - all in one powerful platform.
Gain a 360° customer view
Consolidate all customer data and Interactions in one place, enabling more personalized engagement and smarter decision-making.
Grow revenue
Businesses using Sales Cloud see an average 29% increase in sales revenue, driven by better lead conversion and customer targeting.
Increase Sales team productivity
Sales Cloud leads to an average 38% increase in Sales team productivity, thanks to automation and Al-driven insights
Ventum boosts sales with
Salesforce Sales Cloud
With Salesforce Sales Cloud, Ventum now centrally manages all leads, accounts, and opportunities. They implemented lead tracking, quote generation, and deal scoring to better forecast revenue and support future growth.
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What to know about Salesforce Sales Cloud
Core Features
AI-powered selling (Einstein AI)
Get predictive insights, recommendations, and automatic activity capture to guide sales reps toward higher close rates.
Sales forecasting
Accurate, real-time forecasting tools allow you to monitor performance, predict revenue, and adjust strategy proactively.
Sales automation and workflows
Automate repetitive tasks like follow-ups, data entry, and approvals to increase efficiency and consistency.
Lead management
Track, nurture, and convert leads into opportunities with automated workflows and real-time visibility into your pipeline.
Reporting and Dashboards
Customizable, real-time dashboards and detailed reports provide actionable insights for sales performance and strategy.
Pipeline and deal management
Visual pipeline tracking with drag-and-drop tools and alerts to manage deals through each sales stage.Frequently asked questions
Here are some common questions you ask us regarding Salesfroce Sales Cloud.
Our company specializes in consulting, product development, and customer support. We tailor our services to fit the unique needs of businesses across various sectors, helping them grow and succeed in a competitive market.
You can reach our customer support team by emailing info@yourcompany.example.com, calling +1 555-555-5556, or using the live chat on our website. Our dedicated team is available 24/7 to assist with any inquiries or issues.
We’re committed to providing prompt and effective solutions to ensure your satisfaction.
We offer a 30-day return policy for all products. Items must be in their original condition, unused, and include the receipt or proof of purchase. Refunds are processed within 5-7 business days of receiving the returned item.
Let’s talk
Want to see how Salesforce can help your team? We’ll listen and find the best solution for you.
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