Overview
The client, a distinguished premium restaurant group operating across Hong Kong and China, sought to enhance their profitability and optimize cost management. Their ability to attract new and repeat customers was hindered by an outdated reporting infrastructure that made real-time decision-making nearly impossible. They needed a modern, unified solution to transform their overwhelming volume of raw data into actionable business intelligence.
Challenges
Management was burdened by dozens of inflexible, tabular reports generated from disparate systems, including POS and marketing tools. Because these reports arrived in various incompatible formats, the team struggled to synthesize information quickly. This fragmented approach resulted in a situation where the company was drowning in data but lacking in true insights, preventing them from effectively optimizing menus or responding to business needs in real time.
Our Solution
We analyzed data sources across all restaurant units to build a robust and flexible data model capable of revealing deep relationships between customer loyalty, orders, and menu items. This data was centralized within a secure Salesforce environment, featuring an optimized loading process that allows IT to perform maintenance without disrupting operations. To ensure long-term value, we delivered data insights workshops and designed custom visual dashboards tailored to management’s specific needs. The system was also built with elasticity in mind, allowing the team to easily add new venues and menu items as they grow.
Impact
In less than four months, the client transitioned from static spreadsheets to a dynamic, mobile-accessible platform that offers a significant competitive advantage. The solution provides real-time visibility, enabling the team to make superior, data-driven decisions that speed up business expansion. With the ability to identify exactly which menu items sell based on hard evidence, the group has improved the customer experience and can now launch new restaurants with confidence.
Conclusion
By implementing this centralized analytics framework, the restaurant group successfully replaced a chaotic reporting mess with a visual, easy-to-maintain platform. The new system empowers management to independently draw critical insights, supporting both immediate operational improvements and a faster, more intelligent strategy for future growth.